Frequently Asked Questions

 

NVR

How to watch recordings on the NVR monitor?

Step 1. Right-click on the mouse at the multi-window live view page. Find【Playback】, click and access the Playback page. Step 2. At the left side of the Playback page, select the camera and date you preferred, then you should be able to watch the recordings of a specific camera for a specific time.

Motion Detection Recording

When motion detection is enabled, alarm occurs if an object inside the detection area moves to a certain extent (see Motion Detection for more details). Motion detection alarms can trigger actions including recording and snapshot.

 

Step 1. Click 【Alarm】>【Motion】, enable motion detection. Select the desired camera and tick Enable. Use the mouse to draw a detection area, and drag the slider to set detection sensitivity, target object size, and duration. The higher the sensitivity, the more likely a moving object will be detected.

Step 2. Configure motion detection recording: click right to Trigger Actions, click the Recording tab, select the desired camera, and then click OK.

Note: Please make sure the selected camera is triggering the same camera for recording.

 

Step 3. Set up recording schedule. Go to 【Storage】>【Recording】, select camera, enable schedule, click on the green box on the right side, then drag the mouse to draw the schedule all the way from left to right.

How to bind camera to preview windows?

Each preview window (window for short) links to a camera. By default, window 1 links to camera D1, window 2 links to camera D2, and so on. You may want to change the link to display live video from a camera in another specified window.

Step 1. Select the correct video output first, it’s the port that your monitor is connected to.

Step 2. Set preview windows, which refers to the multiple windows layout displayed on monitor live view.

Step 3. Click window 1 on the right, and then click D1 under Camera on the left. Now D1 appears in window 1. Click Apply to save the settings.

How to add cameras to NVR?

Step 1. Hardware connection and topology:

Step 2. Configuration:

A. Please make sure that the IP address of all cameras and the NVR are in the same network segment.

Note: The NVR may have multiple IP address, it depends on which NIC is selected and which Ethernet port the cameras are connected to.

The IP address of NVR can be found in 【Network】>【TCP/IP】

If you need to change the IP address of camera then please refer to FAQ

B. Click 【Add All】 to add all the discovered IP devices allowed (depending on channel numbers supported by the NVR).

C. Click 【Custom Add】. In the pop-up window as displayed below, enter the IP address and complete other settings, and then click Add. You may also click Search Segment and add discovered cameras in the list.

How to access into the web interface on a device?

Step 1. Connect your device to the same local network with your PC

Step 2. Change the IP address of your device to the same network segment of your PC.

The IP address of the device can be found and modified by using EZTools. Please download the EZTools by clicking the link below.

（https://www.gyration.com/UploadFiles/CyberView_Tools.zip )

Step 3. Open Internet Explorer, enter the IP address of your device at the address bar.

Step 4. Plugin installation is required. when logging in for the first time or after firmware upgrade, it will prompt a message saying that please install the latest plugin

 

After installing the plugin properly, you can log in.

 

How to find the current device system date?

If there is a monitor connected to NVR, the NVR system date can be found on the monitor, as shown in the picture below.

How to log into the NVR menu on the monitor?

Connect a monitor to the NVR through a VGA or HDMI cable, and a mouse to the USB port of the NVR.

The default username/password is admin/123456

We can also access into the web interface of NVR via Internet Explorer on a PC. And Internet Explorer (9.0 or later version) is highly recommended.

 

 

How to disable unlock pattern on NVR monitor?

Log into the NVR on the monitor, go to 【System】>【User】，click on the ‘Edit’ icon on the admin user row, input the login password. And then on the pop-up window, you will see an option named ‘Enable Unlock Pattern’, please untick it and click on ‘OK’.

How to disable login password of NVR？

Log into your NVR on the Monitor, go to【System】>【Basic】>【Basic Setup】, untick ‘Enable Password Protection’ and click on ‘Apply’, and the login password will be disabled.

What to do when I forget the NVR unlock pattern?

You can click on ‘Enter password’ on the unlock pattern page and use the login password to log in.

 

IPC

Troubleshooting of IPC fails to boot

Step 1. Search camera IP by CyberView Tools

Connect the IPC directly to the laptop or desktop with an Ethernet cable. And use the Linux command to ping the IP address of the camera.

Check if it is reachable. If you do not know the camera IP. Please download CyberView Tool from our official website and use  CyberView Tool to search for the camera IP.

( https://www.gyration.com/UploadFiles/CyberView_Tools.zip )

 

  1. If the IP of the camera is reachable, then please try factory default or upgrade the IPC.

Note： Please contact technical support for obtaining the latest firmware or further assistance.

  1. Sometimes the IP cannot be found by Eztools even when the PC can recognize the local connection, then Wireshark, a packet capture tool, is required for searching for IP addresses. Please refer to FAQ for how to capture the camera IP by Wireshark.

If the IP address is correct and the destination is still unreachable or unable to find IP, please follow step 2.

 

Step 2. IR light status

Please check the IR light and see if it is blinking or Solid. IR lights keep flashing means the camera is starting up and usually the camera will be activated after 3 times flashing.

If the IR lights keep flashing, steady on, or no responses that mean failed to start.

 

Step 3. Interchange test

Please try to change the power adaptor and network cable. If none of these 3 solutions works, then please contact Gyration Technical support for further troubleshooting

How to stream the camera live view via RTSP?

Use VLC to stream camera live view via RTSP URL
Main stream                     rtsp://Camera IP address/media/video1
Sub stream                      rtsp://camera IP address/media/video2
Third stream                    rtsp://camera IP address/media/video3

How to change the login password of admin user?

Log into the web interface of the camera, go to 【Setup】>【Security】>【User】, click on and select admin user (the admin user row will turn gray when selecting), click on ‘Edit’. Then a new window will pop up and you can input the old and new password, then click on ‘OK’.

How to bind camera to preview windows?

Each preview window (window for short) links to a camera. By default, window 1 links to camera D1, window 2 links to camera D2, and so on. You may want to change the link to display live video from a camera in another specified window.

Step 1. Select the correct video output first, it’s the port that your monitor is connected to.

Step 2. Set preview windows, which refers to the multiple windows layout displayed on monitor live view.

Step 3. Click window 1 on the right, and then click D1 under Camera on the left. Now D1 appears in window 1. Click Apply to save the settings

How to install plugin

A. Internet Explorer (9.0 or later version) is recommended for logging into Gyration products.

B. Plugin installation is required. When logging in for the first time or after the firmware upgrade, it will prompt a message saying that please install the latest plugin, as shown in the picture below.

In this case, please click on the Download link in the message and download the plugin file to the desktop, close all browsers and then install the plugin.

Note: There’s no plugin designed for Edge, Chrome, or safari.

Â